My People Clinical Services (MPCS) is a mission driven, community based social service organization established in the city of Hartford, CT in 2005 to “Support, Empower, and Rebuild” the lives of individuals and families in the Greater Hartford area. As a collective group of culturally competent and diverse professionals consisting of social workers, marriage and family therapists, parent educators, therapeutic support specialists, and professional human service practitioners we aim to advocate, empower, and strengthen the lives of all families behind the mission “To enable My People to help Your People so that Our People will succeed”.
Recognizing the urgency of social and mental health needs of Hartford youth and families, our staff is recruited and trained to provide immediate therapeutic and crisis intervention support services to families. Our treatment services are non-traditional, creative and holistic which highlights several of the strengths of our staff that are dedicated to the wellness of our community. MPCS staffs are trained to advocate and empower youth and parents to overcome family disruptions, parenting deficits, negative effects of domestic violence, substance abuse recovery issues, and other barriers impacting independence, safety, and stability.
To learn more about the services My People Clinical Services offers, click here.
Recognizing the urgency of social and mental health needs of Hartford youth and families, our staff is recruited and trained to provide immediate therapeutic and crisis intervention support services to families. Our treatment services are non-traditional, creative and holistic which highlights several of the strengths of our staff that are dedicated to the wellness of our community. MPCS staffs are trained to advocate and empower youth and parents to overcome family disruptions, parenting deficits, negative effects of domestic violence, substance abuse recovery issues, and other barriers impacting independence, safety, and stability.
To learn more about the services My People Clinical Services offers, click here.
The My People Standard
1. Mission Focused
Know the Mission: To enable My People to help Your People so that Our People will succeed. We must help each other so that we all will succeed. At My People Clinical Services, we believe that My People and Your People are Our People. We understand that SUCCESS is defined differently for everyone but we believe that each individual’s pursuit of a success involves help, support, empowerment, encouragement and guidance from other people. The My People Clinical Services mission is the driving force behind all the work we do. As an employee, you should consistently ask yourself “Am I helping this individual/family succeed?”
2. Teamwork
Teamwork is defined as, work done by several individuals with each doing a part but all subordinating personal prominence to the efficiency of the whole. Each program, each shift, each staff persons work adds to the overall efficiency of My People Clinical Services. It is the work done alone, with a shift partner or within one of the programs that helps the agency remain a positive referral source and maintains the agencies reputation for providing quality services. Every individual on the team matters and as a part of the team, each staff person has a specific role to play that will lead to the overall positive outcomes for the individuals/families we serve.
3. Communication
Communication is the key to promoting safety, uniformity and consistency. At the core of communication is the ability for each individual to know and be aware of what is going on within their shift, program and the agency as a whole. My father frequently stated at the beginning of My People Clinical Services, “What YOU know and I don’t know, WE don’t know”. He often emphasized the need for everyone to know what was going on so that we are able to do a better, more informed job. It is important that we are all on the same page and have a clear understanding of the expectations for each position and the appropriate protocols in any situation. Through consistent and clear communication all staff have the ability to make the most of each interaction in the effort to help OUR People succeed.
4. Support-Empower-Rebuild
In 2010, Support-Empower-Rebuild (SER) was added as the tagline of My People Clinical Services. Additionally, all programs added SER to their manuals and explained how to implement SER as it pertained to each particular program. As we revisit SER and bring it into our standard it is important to remember that when we are working with individuals or families we should ask ourselves: How can I provide support to this individual/family? What can I do to empower this individual/family? Taking into account the issues that I know what is the best way to rebuild this individual/family? This strength-based approach not only targets the areas where the individual/family is strong, it builds on where the individual/family is lacking with the goal of making the individual/family better. With recognition that SER is an ongoing and fluid process, My People Clinical Services staff should always assess what an individual/family needs at the time of each interaction.
5. Everyday Kaizen
Kaizen is a small step for continual improvement. As a My People Standard, we seek for our staff to think and act on the ways they can improve in the work that they do daily. If we all are consistently seeking to be better, even in a small way; the impact we can have on the individuals and families we serve can be life changing. Purpose: To guide employee conduct, performance, and overall quality of services and treatment affecting all individuals directly or indirectly involved with My People Clinical Services.Outcome: To promote, aspire to and support the My People Clinical Services core values and our "Be the Best" agency initiative while offering a work environment, which offers trust, credibility and growth.
Know the Mission: To enable My People to help Your People so that Our People will succeed. We must help each other so that we all will succeed. At My People Clinical Services, we believe that My People and Your People are Our People. We understand that SUCCESS is defined differently for everyone but we believe that each individual’s pursuit of a success involves help, support, empowerment, encouragement and guidance from other people. The My People Clinical Services mission is the driving force behind all the work we do. As an employee, you should consistently ask yourself “Am I helping this individual/family succeed?”
2. Teamwork
Teamwork is defined as, work done by several individuals with each doing a part but all subordinating personal prominence to the efficiency of the whole. Each program, each shift, each staff persons work adds to the overall efficiency of My People Clinical Services. It is the work done alone, with a shift partner or within one of the programs that helps the agency remain a positive referral source and maintains the agencies reputation for providing quality services. Every individual on the team matters and as a part of the team, each staff person has a specific role to play that will lead to the overall positive outcomes for the individuals/families we serve.
3. Communication
Communication is the key to promoting safety, uniformity and consistency. At the core of communication is the ability for each individual to know and be aware of what is going on within their shift, program and the agency as a whole. My father frequently stated at the beginning of My People Clinical Services, “What YOU know and I don’t know, WE don’t know”. He often emphasized the need for everyone to know what was going on so that we are able to do a better, more informed job. It is important that we are all on the same page and have a clear understanding of the expectations for each position and the appropriate protocols in any situation. Through consistent and clear communication all staff have the ability to make the most of each interaction in the effort to help OUR People succeed.
4. Support-Empower-Rebuild
In 2010, Support-Empower-Rebuild (SER) was added as the tagline of My People Clinical Services. Additionally, all programs added SER to their manuals and explained how to implement SER as it pertained to each particular program. As we revisit SER and bring it into our standard it is important to remember that when we are working with individuals or families we should ask ourselves: How can I provide support to this individual/family? What can I do to empower this individual/family? Taking into account the issues that I know what is the best way to rebuild this individual/family? This strength-based approach not only targets the areas where the individual/family is strong, it builds on where the individual/family is lacking with the goal of making the individual/family better. With recognition that SER is an ongoing and fluid process, My People Clinical Services staff should always assess what an individual/family needs at the time of each interaction.
5. Everyday Kaizen
Kaizen is a small step for continual improvement. As a My People Standard, we seek for our staff to think and act on the ways they can improve in the work that they do daily. If we all are consistently seeking to be better, even in a small way; the impact we can have on the individuals and families we serve can be life changing. Purpose: To guide employee conduct, performance, and overall quality of services and treatment affecting all individuals directly or indirectly involved with My People Clinical Services.Outcome: To promote, aspire to and support the My People Clinical Services core values and our "Be the Best" agency initiative while offering a work environment, which offers trust, credibility and growth.
